This Privacy Policy explains what personal information Top Stone Panels collects through topstonepanels.com, how it is used and protected, and the rights you have with respect to it.
Effective Date: August 2026Top Stone Panels (“we”, “us”), a B2B natural stone cladding manufacturer based in Hebei Province, China, respects your privacy. This Policy applies to personal information collected when you visit our website at topstonepanels.com, submit an inquiry form, or correspond with our export team by email, phone or WhatsApp. We do not sell personal information, and we collect only what is needed to serve your wholesale inquiry.
Information you provide. When you submit our wholesale inquiry (RFQ) form or contact us directly, we collect the details you enter, namely: your name, company or brand name, email address, WhatsApp or phone number, country or target market, target product category, estimated quantity, and the content of your message (for example colors, sizes, backing type and packaging requirements). If you exchange samples or place an order, we also process the shipping and order details needed to fulfil it.
Information collected automatically. When you browse the site, standard technical data may be collected, including IP address, browser type and language, referring pages, pages viewed and visit timestamps, primarily through cookies and web-server logs (see Section 3).
We use the information above to: respond to inquiries and prepare wholesale quotations (normally within 12 hours on business days); arrange and dispatch samples; process, produce and ship orders and provide loading-inspection videos and photo packages; send catalogs, price updates or product information you have requested; and improve our website and services.
We will not send marketing communications that you have not requested, and we will never sell or rent your personal information to any third party. You may opt out of any non-essential communication at any time by replying to the message or emailing us.
Cookies are small text files stored by your browser. We use strictly necessary cookies to make the site function, and analytics cookies to understand aggregate visitor behavior (such as which pages are visited most) so we can improve content and structure. Analytics data is statistical and is not used to identify individual visitors.
You can refuse or delete cookies through your browser settings at any time. The site remains usable without non-essential cookies, although some features may be less convenient.
We disclose personal information only to service providers that help us serve you, and only to the extent necessary. These include: freight forwarders, shipping lines and customs agents (to ship orders and samples); hosting, analytics and email-delivery providers (to operate the site and answer inquiries); and communication platforms such as WhatsApp and email providers used for correspondence.
We may also disclose information where required by law, regulation or a competent authority. Our website may contain links to third-party sites; we are not responsible for their privacy practices and encourage you to read their policies.
Inquiry and correspondence records are retained for as long as needed to manage the business relationship, handle repeat orders (including stored OEM packaging designs), and comply with legal, tax and accounting obligations. Where data is no longer needed for these purposes, it is deleted or anonymized within a reasonable period, subject to statutory retention requirements.
We apply reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction, including access controls, encrypted transmission where available, and restricted internal access on a need-to-know basis.
No method of transmission over the Internet is completely secure; while we work to protect your data, we cannot guarantee absolute security. Please avoid submitting information you consider highly sensitive.
Depending on the laws applicable to you, you may have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of data that is no longer necessary; restrict or object to certain processing; withdraw consent at any time where processing is based on consent; and receive a copy of your data in a portable format.
To exercise any of these rights, email us at info@topstonepanels.com. We will verify your identity before acting on a request and respond within a reasonable timeframe. Some requests may be limited where retention is required by law or by the performance of an existing contract.
We may update this Privacy Policy from time to time, for example to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised effective date, and continued use of the site after posting constitutes acceptance of the revised Policy.
If you have any questions or concerns about this Policy or our data practices, please contact us:
